No surprises
The short version: if something we sold you is broken or not as described, we fix it or refund it. Here is how that works in plain language.
Our downloadable products (templates, toolkits, and prompt packs) are delivered instantly and can be copied the moment you receive them. Because of that, sales are generally final once the download link has been opened. Please read the product page, FAQ, and preview details before you buy so you know exactly what you are getting.
If a file is missing, will not download, or is clearly not what the product page described, tell us within 14 days of purchase. We will fix the delivery, send a corrected file, or refund that purchase. We want you to feel good about what you bought, not stuck with something broken.
The 1-Hour Strategy Session can be rescheduled any time with at least 24 hours notice. If you need to cancel before the session takes place, email us and we will refund it. Once the session has happened, it is considered delivered.
Every product ships with a plain-English setup guide, and free updates are included when a product gets better. If you get stuck or have a question, email us. Helping you actually use what you bought is part of the deal.
Email us with your order details and we will sort it out.
This page describes how we generally handle refunds and support and is not a legal contract. Products are provided for informational and educational purposes only and do not constitute legal, financial, or professional advice. Results are not guaranteed and vary by business.